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One of the major challenges confronting a public or nonprofit organization is
developing effective organizational strategies, structures, and processes that can achieve the
organization's goals and translate policies into actions that advance the public's
interest. This section of the course explores several interrelated
challenges
confronting managers who seek to develop high performance organizations.
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All
organizations have some type of structure that is used to solve problems and undertake
actions that presumably advance the organizations goals. This section of the class
looks at six factors that influence the structure of an organization. It also will
examine the typical patterns of organization that can be found in both the public and
private sector and examine some of the strengths and weaknesses of these different
structures. We will conclude this section with a brief examination of
the concept of organizational culture.
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One of the fundamental tasks of management is
to motivate workers in ways that enhance organizational performance.
This section of the class examines the leading motivation theories and the
common techniques used to motivate workers in today's public and nonprofit
organizations.
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Good leadership is essential to manage
organizations in today's changing public sector. In this section, we
examine the main leadership theories and the sources of power that a
manager can use to influence and motivate their workers.
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Effective organization requires and effective communication system within the organization
as well as with other organizations and the public. This section of the course
examines some of the ways information is communicated in an organization. It also
gives particular attention to the barriers that often inhibit effective communication.
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Conflicts inevitably arise in every work
environment. Some of these conflicts are functional; others are
dysfunctional. This section of the course will examine some common
sources of conflicts such as sexual harassment, discrimination, and
affirmative action that are created by the legal environment confronting
public administrators. We will conclude this topic with a discussion
of some common dispute resolution techniques.
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