Mark Grover Resume

Mark Jonathan Grover
175 Old Blakes Bridge Rd. • Burgaw, NC  28425
(910) 259-7222(H) • (910) 604-0530(M) • mark@alphaomegapc.com

EDUCATION   
University of North Carolina Wilmington    GPA: 3.835 (6 Hours Completed)
Graduate School
Major: Computer Science and Information Systems (Pre-Candidate)
Master of Science in Computer Science and Information Systems (MSCIS), Not Currently Enrolled

University of North Carolina Wilmington    GPA: 3.667
Cameron School of Business       
Major: Information Systems
Bachelor of Science, Business Administration, July 2008 (Graduated Cum Laude)

Cape Fear Community College    GPA: 3.7
Major: Associate in Arts
Associate in Arts, May 2007 (Graduated with Honors)

York Technical College    GPA: 3.6
Major: Business Administration, 1993-1995

EMPLOYMENT
UNCW Information Technology Services Division     Wilmington, NC
Client Technology Services: Computer Analyst  (Nov 2008 – Present)
•    Provide Tier II/III technical support to Staff, Employees, and Students.
•    Individually responsible for 200+ users. 
•    One of ten ITSD consultants providing support for 7,000+ computers campus wide.
•    Provide classroom, faculty and staff support for A/V and PC equipment.
•    Departmental system administrator for multiple support servers.
•    Faronics DeepFreeze™ Administrator, Symantec Ghost™ Enterprise Administrator, Microsoft™ Deployment Toolkit 2010 LTI Administrator.
•    Windows 7 Lead Programmer, Deployment Specialist, and Technical Trainer
•    Maintain support records using BMC Remedy Tracking Software.
•    Closed 1,800+ support tickets in the 2009-2010.
•    Project Manager for multiple projects (A/V improvement, Server Implementations).
•    Lead on multiple Ad hoc groups created to troubleshoot hardware and software issues.

UNCW Technology Assistance Center     Wilmington, NC
Support Technician  (Jan 2008 – Nov 2008)
•    Assist Information Systems Department Consultants as needed.
•    Provide technical support to Staff, Employees, and Students.
•    Maintain support records using BMC Remedy Tracking Software.
•    Completed a Directed Independent Study documenting campus-wide audio/visual installation and troubleshooting techniques. 
•    Assist A/V director in managing student employees for A/V installations.

Alpha & Omega Computers of Pender, LLC     Burgaw, NC
President/Owner, Technician  (May 2005 – Jan 2008)
•    Managed all aspects of business including financial, inventory, and daily operations.
•    Designed and implemented custom computer and web solutions.

Alpha & Omega Computers, LLC     Burgaw, NC
Vice President, Technician  (Sept 1995 – May 2005)
•    Managed financial reporting, inventory, and daily operations.
•    Designed and implemented custom computer solutions.
 
STRENGTHS
Proficient in the following technical skills:
Platforms:  DOS, Windowx 3.x/95/98/ME, Windows 2000/XP, Windows Vista/7, SQL Server 2003/2005, Windows Server 2003/2008, AS/400 Client
Languages:  Visual Basic .Net (VB), Java, Structured Query Language (SQL), Active Server pages .Net (ASP), Cascading Style Sheets 2.0 (CSS), Hypertext Markup Language (HTML), Apache (HTTP Server)
Applications:  MS Office Suite, MS Access, MS Project, MS Visual Studio 2005, MS SQL Enterprise Manager, MS Visio, MS Web Expressions, Quickbooks Pro

Completed the following relevant coursework:
Business Core: Accounting, Economics, Finance, Marketing, Management, Statistics, Operations, Law, International Business
Web-Based Systems Development (ASP.Net, HTML, CSS), Database Management (SQL), Data Communications (CISCO),
Business Application Development I (Java), Business Application Development II (VB.Net), Systems & Requirements Analysis

ACTIVITIES
Member: Friendly Community Baptist Church, Burgaw NC – Sound and Light Team (SALT) Leader

HONORS
UNCW ITSD Service Award for Professional Development (Nominee 2009, Recipient 2010)
UNCW ITSD Service Award for Innovation (Nominee 2010)
Cameron School of Business – Certificate in Project Management
Phi Theta Kappa Academic Honor Society – Alpha Chi Sigma Chapter
Deans List (at University of North Carolina Wilmington and Cape Fear Community College)
Outstanding Senior Presentation 2008 (Cleanforce) – Presented to the ISOM/CSC Advisory Board

CERTIFICATIONS
Computing Technology Industry Association [CompTIA] (#COMP001006296867) includes:
•    A+ Certified IT Technician
•    iNet+ Certified
•    Certified Technical Trainer (CTT+)

Dell Certified Systems Expert [DCSE] (Tech ID#:505538) includes:
•    Dell Online Self Dispatch Certified for PowerEdge Servers, Blades, Desktops, Notebooks, PowerConnect Switches, PowerVault, & Printers

Microsoft Certifications (MCP ID#: 6355053) includes:
•    Microsoft Certified Professional (MCP 2.0)
•    Microsoft Certified Desktop Support Technician (MCDST)
•    Microsoft Certified Technology Specialist (MCTS): Windows Vista Configuration
•    Microsoft Certified Information Technology Professional (MCITP): Enterprise Support
•    Microsoft Certified Systems Administrator (MCSA)
•    Microsoft Certified Trainer (MCT) [List of courses certified to teach available upon request]
•    Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration

Apple Certifications (Tech ID#: USAUJT09) includes:
•    Apple Certified Macintosh Technician (ACMT)

REFERENCES
Available upon request.