MIT502 - Systematic Approach to Performance Improvement
Spring 2014

Tuesday 4:00 - 6:15 pm - You have the option to either attend face to face meetings in EB 368 OR connect synchronously online through Webex

INSTRUCTOR Dr. Florence Martin
Office: EDN 344
Phone: 910-962-7174
OFFICE HOURS Monday and Wednesday 9:30 am to 12:30 pm
Other times: Available by appointment
COURSE OVERVIEW This course provides an introduction to the field of human performance technology (HPT).  It examines basic concepts and principles of human performance, human performance system models, and various approaches to solving human performance problems.  In depth analysis of performance improvement interventions (performance support systems, job analysis/work design, personal development, human resource development, organizational communication, organizational design and development, financial systems) and their implementation within organizations is emphasized.

The mission of the Watson College of Education is to develop knowledgeable and proficient education professionals dedicated to improving schools and society. We address this mission by: 

  • Providing academically rigorous programs;
  • Producing and using meaningful scholarship;
  • Partnering with schools, organizations and diverse communities;
  • Advancing the profession
Refer to the Visual Schematic of the conceptual framework.
TEXTBOOKS Required: Fundamentals of Performance Improvement Optimizing Results Through People, Process, and Organizations (3rd edition)
Darlene Van Tiem, James L. Moseley, Joan C. Dessinger (2012)

Required: Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology. Written by Van Tiem, Moseley, and Dessinger (2006)

COURSE OBJECTIVES The overall course objectives are:
  1. Examine basic concepts and principles of human performance technology
  2. Describe the models used in human performance technology.
  3. Examine the systematic approach to the analysis, design, development, implementation and evaluation of performance improvement interventions (performance support systems, job analysis/work design, personal development, human resource development, organizational communication, organizational design and development, financial systems) within organizations
  1. We will spend about half of the days discussing readings, and the other half you will have to work on your projects. You must complete all reading assignments before class in order for us to cover topics quickly.
  2. You will work individually on the Intervention assignment, however, you will work in small groups for the Performance Improvement project with all students in a group receiving the SAME grade.
  3. Assignments must be completed on time. Assignments submitted after the due date will result in a lower grade per instructor's discretion. Assignments will not be accepted more than one week beyond the due date, except for instructor's discretion.You prompt submission of assignments will help the instructor on giving you timely feedback.

The course grade will be determined by the following activities and projects

A, A-        =  90-100 means outstanding achievement; available only for the highest accomplishment.
B+, B, B-  =  80- 89 means praiseworthy performance; definitely above average.
C+, C, C-  =  70- 79 means average, awarded for satisfactory performance.

1. Participation & Attendance 10%
2. Definition of HPT 10%
3. Midterm 15%
3.Intervention Presentation and Paper 20%
4.Performance Improvement Team Project 45%

TECHNOLOGY WEB ACCESS This course is designed as an online course with synchronous on-line meetings. 

The on-line format of the course will use the Webex Virtual Classroom and Blackboard Learn system which you have access to through UNCW Sea Port or directly by using this URL address: You are expected to check the course website/ Blackboard on a regular basis for updated information.

You will need a headset with microphone and a webcam to participate in the synchronous online classes.

ATTENDANCE POLICY Attendance is required. Your active participation in this class is crucial to its success. Because of its interactive, group nature, I depend on you to build and shape the course. Participation involves a combination of attendance, appropriate discussion, completion of assignments and active listening. Any absences should be discussed with the instructor. Please call and leave a message or email me within 24 hours if you are unable to make it to class for any reason. Extreme emergencies and/or documented absences will be handled on a case-by-case basis. Out of respect for all of our busy schedules, we will begin class promptly. Please arrive on campus in time to park and get to our classroom before class begins. Late arrivals or departures may be considered absences.
SPECIAL ACCOMODATIONS If for any reason you have needs for special accommodations to fulfill class requirements and succeed in this class, contact me between the first and second class in person, by phone, or email. Your special needs may be related to physical disabilities, learning disabilities, or any other special need you may have. If you would need special accommodations due to unexpected events in your personal life during the course of the semester, contact me as soon as possible. Refer to Student Support Offices and Services section of the university's Student Catalogue.
PLAGIARISM You are expected to complete your own work. If you use ideas and excerpts from other people and/or resources you must cite and properly reference them in your work. Review the university's policy with respect to plagiarism. If the policy is not clear to you, please ask me for an explanation or examples. Click here to view the Code of Student Life.
ACADEMIC HONOR CODE All UNCW students and faculty are held to the terms of the Academic Honor Code. UNCW practices a zero-tolerance policy for violence and harassment of any kind. For emergencies contact UNCW CARE at 962-2273, Campus Police at 962-3184, or Wilmington Police at 911. For University or community resources visit Refer to the standards of professional conduct at Waston School of Education