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Resolving Disputes

Topics

bulletPositions vs. interests
bulletSeparating problems from people
bulletBATNA
bulletLooking for win-win solutions
  

Readings

O'Leary, et al., pp. 192 - 220
RES #19:  Kiester, Edwin. 1999. "A Town Buries the Axe." Smithsonian 30 (no. 4): 70 - 79.
RES #20:  Fisher, Roger, William Ury, and Bruce Patton. 1991. Getting to Yes: Negotiating Agreement Without Giving In. New York, NY: Penguin Books. pp. 3 - 143.
  

Class Notes

bulletAdd links in the future
  

Web Links

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Web Resources

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Recommended Books, Articles, and Government Reports

bulletFisher, Roger, William Ury, and Bruce Patton. 1991. Getting to Yes: Negotiating Agreement Without Giving In. New York, NY: Penguin Books. 
 

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