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New Governance

Topics

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Tools of government

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Reengineering & TQM

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Privatization

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Managing third party government

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Organizational change &  development

  

Readings

bulletRainey, 383 - 418, 419 - 459
bulletTompkins, 327 - 359
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Reserve Readings #8, #9, #10, #11

  

Lecture Notes

bulletView or print lecture notes as an adobe acrobat file
bullet Tompkins Figures
  

Web Resources

bullet YouTube - FedEx vs. Government Bureaucracy
bulletYou should look through the issue of Governing magazine that grades the states in terms of their level of government performance.
bulletFor information on the differences in management capacity among the country's major cities see this recent edition of Governing magazine
bulletYou may want to view this web site on the ValuJet crash when preparing your memos
   

Movies that Might Be of Interest

There are several good movies that illustrate the problems with enacting change in public sector organizations. Two personal favorites that I highly recommend are:

 

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Brubaker (1980) staring Robert Redford, Jane Alexander, Wilford Brimley, and Morgan Freeman: Based on the true-life story of a concerned warden who takes on the dangerous job of correcting horrible abuses in an Arkansas prison farm. It is an excellent illustration of the challenges confronting a manager who seeks to make broad sweeping changes when there is resistance from staff, customers (prisoners), and the institutions that oversee the prison's operations.   The movie received an Academy Award nomination for Best (Original) Screenplay.

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Lean on Me (1989) staring Morgan Freeman and Robert Guillaume: Based on the true story of Joe Clark, an obsessed, disciplinarian of a principal who had a mandate to improve school performance.  This required turning a disaster of a high school into a halfway civilized place of learning, populated by passable students.  It is another illustration of the problems facing change agents and the wide variety of source of resistance to the changes.  It is also a good illustration of the difference that leadership can make in improving organizational performance.

  

Recommended Readings

bulletOsborne, David and Ted Gaebler. 1992. Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. New York, NY: Penguin Books. 
 

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