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Communication and Conflict

Topics

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Administrative communication

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Communication

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Barriers to effective communication

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Functional vs. dysfunctional conflict

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Conflict resolution

  

Readings

bulletRainey, 339 - 352
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Ashworth, 45 - 62

bulletReserve Readings #6, #7
  

Lecture Notes

bulletView or print lecture notes as an adobe acrobat file
  

Web Resources

bulletCase Study 8: You may want to look at MOVE's website,  some news stories, and perspectives of other groups   that describe the bombing as well as MOVE's activities in recent years such as their efforts to save the life of Mumia Abu-Jamal. Time permitting, we will supplement the class discussion with a PBS Frontline video entitled "The Bombing of West Philly".
   

Movies that Might Be of Interest

There are several good movies that illustrate the challenge of effective communication, particularly in the face of cultural differences. A few of my personal favorites include:

 

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Enemy Mine (1985) staring Dennis Quaid and Louis Gosset Jr.: A science fiction fantasy that tells the tale of two creatures from different worlds who while fighting one another crash land on the same barren planet.  They are soon forced to learn how to communicate and become friends in order to survive.  The film illustrates many of the common barriers to effective interpersonal communication.

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Dead Ahead: The Exxon Valdez Disaster (1992): An HBO movie that tells the tale of the Exxon Valdez accident and the cleanup efforts.  While not the greatest movie in the world, the movie does give a fairly accurate depiction of how communication problems between federal, state, and local government agencies and the public impeded the cleanup efforts.

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Crimson Tide (1995) staring Denzel Washington and Gene Hackman: Tells the tale of a breakdown in the chain of command on a nuclear submarine that results when communication between the submarine and headquarters is severed. 

  

Books that Might Be of Interest

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