| Chapter 3: Exercise Starbucks vs Folks Cafe Answer the following questions: What does the author want to happen? Usability Goal (how is the author getting the signatures?) What is the Purpose? How will readers look for information? What are the readers' attitudes? What will Decision Makers, Advisors and Implementers say-how will they respond? What is the context surrounding this issue? Who will ALL the readers be? Possible phantom and future readers? Who? |